2.1 Cancellation Window
- Customers may cancel a service booking within 24 hours of payment to receive a full refund.
2.2 Non-Refundable Policy
- Beyond 24 hours, all bookings and payments are non-refundable and non-transferable, except where required by law.
2.3 Refund Processing
- Approved refunds will be processed within 7–14 business days, subject to the timelines of banks or payment providers, and credited back to the original method of payment.
2.4 Reservation Changes
- Requests to change reservation dates/times must be made at least 48 hours before the scheduled service. Changes are subject to availability and may incur additional charges.
2.5 Force Majeure
- AI Success Advisory shall not be liable for cancellations or failure to deliver services due to events beyond our control, including natural disasters, government restrictions, or technical failures.